Trying to get open events using the python code below:

getOpenEvent = FuelSDK.ET_OpenEvent()
getOpenEvent.auth_stub = stubObj
getOpenEvent.props = ["SendID","SubscriberKey","EventDate","EventType"]
getOpenEvent.search_filter = {'Property' : 'EventDate',
                              'SimpleOperator' : 'greaterThan',
                              'Value' : myDate.strftime("%Y-%m-%d %H:%M:%S")}
getResponse = getOpenEvent.get()

I get the following returned:

Error: Timeout expired.  The timeout period elapsed prior to completion of the operation or the server is not responding.

Is there any way to increase the timeout time? Or is there any way to make my filter more specific to return only certain events? I tried filtering on other properties like ID but it still seems to timeout. Any ideas?

The documentation I was referencing: https://code.exacttarget.com/apis-sdks/fuel-sdks/tracking/open-tracking.html

1 Answer 1


I had a similar issue awhile back retrieving different tracking events and was able to resolve it by creating a complex filter with more filtering criteria such as a SendID or ClientID (MID), along with the date filter. A complex filter can be 2 simple filters combined with an operator.

I created some example code but am unable to test at the moment, hopefully it gives you enough of an idea to drop into your project:

date_filter = {'Property' : 'EventDate', 'SimpleOperator' : 'greaterThan', 'Value' : myDate.strftime("%Y-%m-%d %H:%M:%S")}
mid_filter = {'Property' : 'Client.ID', 'SimpleOperator' : 'equals', 'Value' : '123456'}
getOpenEvent.search_filter = {'LeftOperand' : date_filter  , 'LogicalOperator': 'AND', 'RightOperand' : mid_filter}

(you will need to change the mid_filter value to the MID of your ET account.)

Here is a reference creating complex filters using the Python FuelSDK: https://github.com/ExactTarget/FuelSDK-Python/issues/31

Here is my original question which references the SOAP API: Retrieve NotSentEvent

  • Awesome, a ranged filter was exactly what I needed, thanks!
    – Ian
    Nov 13, 2014 at 15:20

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