I am not sure why, but the Account Detail page is not opening in Salesforce1 mobile app. When I click on an Account, it shows the loading symbol and then a blank page is displayed.

I have customised this using a VF page and this page has got 3 REST API calls being made whenever the page is loaded. And I could see the detail page when opened via login.salesforce.com in the desktop browser but it doesn't happen when did the same using Salesforce1.

Need suggestions to fix this.

  • Can you run it in chrome using the /one/one.app URL and see what errors do you get in the Chrome console? – Gaurav Kheterpal Nov 6 '14 at 6:21
  • @GauravKheterpal I did run as per your comment above and this is what I got: Document was loaded from Application Cache with manifest na11.salesforce.com/l/……JQyVHzg%22%7D%2C%22fwuid%22%3A%22Tx1IuJEex0hXfP8Rt4IcdA%22%7D/app.manifest one.app:454 Application Cache Checking event one.app:454 Refused to display 'c.na11.visual.force.com/apex/……rigin=https%3A%2F%2Fna11.salesforce.com&sfdcIFrameHost=web&sfdc.override=1' in a frame because it set 'X-Frame-Options' to 'SAMEORIGIN'. – Sapthagiri Nov 6 '14 at 7:36

One of the reasons for this behavior is a stale cache. Try clearing it by going to Settings | Offline Cache in the Salesforce1 navigation menu.

Logout from your Salesforce1 app so that the cache is destroyed and see if it works.

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Similar issue described here.

  • I tried what you mentioned in your above comment, but it didn't help me. I have over-written the Leads,Accounts, Contacts and Opportunities with Visualforce pages and only those that are having Visualforce are not opening in Salesforce1 while those with standard layouts are showing up. – Sapthagiri Nov 14 '14 at 11:29

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