I'm implementing live agent and I experience an issue when I came to the stage to create a Custom Chat Page.

So I went to pages and create a new page using the code I got from the "code inspector" on the default window and another try with the sample code provided on the Live Agent Developers Guide. I did both simply to get a preview of how it works.

When I preview it seems fine but when I add it on my sandbox Automated Invitation Button, a force.com page shows up saying Authorisation Required!

The error message shown

Of course, when I don't setup a Custom Chat Page, everything works perfectly fine. Any idea where I got it wrong?

Thanks for your help!


1 Answer 1


Make sure that the context user has access to the page you have created, if this is in a site go to

Setup > Develop > Sites > Click on the Site Name > Edit Visualforce Pages and add the page.

If this is not a site just enable the page for the profile of the user trying to view the page.

  • Hello, I came along a new issue, hopefully your expertise will help me out once more!
    – Niko
    Nov 3, 2014 at 11:03
  • @Niko: Do you mind creating a new question? Thanks.
    – PepeFloyd
    Nov 3, 2014 at 11:07

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