We've set up a new community using the Community designer from Winter release 14 and when we click on "Contact Support" from the main page or from the "Post To" option in the "Ask the Community" drop -down, we get an error saying:
"Either this publisher action does not exists or you don't have access to it: NewCase"
Here is a screencast of what we see: http://screencast.com/t/lpcajr2Ov
I read through the list of know issues but could not find this one: (https://success.salesforce.com/issues_index?page=3&tag=Communities)
I also submitted a question to the Developer Forum stating that all users & profiles I've configured for the community including the one I used to test, are set to access Cases and related objects. (see the post here: https://developer.salesforce.com/forums/ForumsMain?id=906F0000000AnB3IAK)
On a Developer suggestion, I made sure the "NewCase" pub action was included in our proper Case page layouts as well as the Global Publisher Layout.
Lastly, I updated the Profiles and Permission sets according to the "Getting Started with Communities" guide (pg 25); (http://help.salesforce.com/help/pdfs/en/salesforce_communities_implementation.pdf)
We are still getting this error and I really need help figuring out what's missing!