I am trying to set up a workflow rule that does the following:
- When an email reply to a case comes in ... in other words there is an email with the Status = "new" --> send an email to the Case Owner to notify they have an email to look at (trigger email alert)
This seemed straightforward at first, but I cannot access the Email Message properties when making a workflow based off the Case object.
Neither seem to be as simple as this should be. Thanks