I have installed the CTI Tool and Demo Adapter 4.03. I would like to have the CTI Tool automatically recognize the caller´s phone number and popup a split screen in the service console of the account with that phone number.
I have made it work with Case.CaseNumber by editing the Casenumber to an existing one in my org in the demo_menu.xml file in the Demo Adapter directory. But for some reason, it does not recognize Account.Phone or Account.Id.
What can I do to get the CTI Tool recognize the Account.Phone?