enter image description hereI am not able to see the "Information" window when I look at knowledge in my developer org. Am I missing a permission?

I can only see

Title URL Name Summary Validation Status

Without the information window I am only able to create summaries.

Please help. Thanks

  • John can you be more specific and precise .You want article management tab?What do you mean by information window? Oct 9, 2014 at 19:01
  • I added a picture from Salesforce's documentation.
    – John C
    Oct 10, 2014 at 10:59
  • you will need to add data into the rich text field to help you .Thanks Oct 10, 2014 at 12:35
  • I don't get the rich text field box. I dont see anything below that blue line on the picture. That picture is from the salesforce documentation.
    – John C
    Oct 10, 2014 at 13:05
  • Thanks Mohith. A colleague figured out what to do. I appreciate your help. I just needed to add a rich text field to the object.
    – John C
    Oct 10, 2014 at 14:45

1 Answer 1


I had not added the rich text field to my article layout.

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