Salesforce Knowledge

Question

enter image description here I am not able to see the "Information" window when I look at knowledge in my developer org. Am I missing a permission?

I can only see

Title URL Name Summary Validation Status

Without the information window I am only able to create summaries.

Please help. Thanks

John can you be more specific and precise .You want article management tab?What do you mean by information window? — Mohith Shrivastava, Oct 9, 2014 at 19:01
you will need to add data into the rich text field to help you .Thanks — Mohith Shrivastava, Oct 10, 2014 at 12:35
I don't get the rich text field box. I dont see anything below that blue line on the picture. That picture is from the salesforce documentation. — John C, Oct 10, 2014 at 13:05
Thanks Mohith. A colleague figured out what to do. I appreciate your help. I just needed to add a rich text field to the object. — John C, Oct 10, 2014 at 14:45

John C · Accepted Answer · 2014-11-03 20:02:57Z

1

I had not added the rich text field to my article layout.

answered Nov 3, 2014 at 20:02

John C

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