How do we get a Developer Account Unlocked first and then get a Password Reset?

2 Answers 2


I sent an email to [email protected] and asked them to reset my password supplying my username. My password was reset by the end of the day.

  • Is this still valid?
    – mario ruiz
    Jul 18, 2019 at 16:13
  • 2
    SFMC sunsetted their Dev Accounts. Jul 23, 2019 at 16:36

That's awful, the easiest way is to click the password reset button if you have access to the email account. If that's not possible then you'll need to contact salesforce support through their success community. You can use this web address https://help.salesforce.com/HTUnauthContactSupport. I believe from my last experience like this they will need to you provide a versification via fax on signed document with your companies letterhead on it.

  • And.... if it is a personal dev account.... it's impossible for them to unlock it.
    – dphil
    Oct 9, 2014 at 18:22
  • Doh...using the password reset button says I don't have a security question set-up (again, doh!). It is a Marketing Cloud Developer Edition Account. I can always just spin up a new one, but that seems wasteful. :-) Oct 9, 2014 at 18:26

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