So I am preparing to active enhanced report folder sharing and reviewing the existing folders. I run a query to grab a list of the existing reports:

Select Id, AccessType, DeveloperName, Name, Type From Folder

And I spot some folders with no name, or just a *. I grab the id and enter in the browser. Most end up as the out of the box folder but for two of the folders I receive:

Insufficient Privileges You do not have the level of access necessary to perform the operation you requested. Please contact the owner of the record or your administrator if access is necessary

Now if if I had one for every user I would assume their were personal folders...but there are a lot more than two users.

I have raised a case with Salesforce, but I'm intrigued has anyone experience this before?

Edit Just to add, if it helps, the AccessType is "Public" for both of them in the query result.

Update1 I've compared in a sandbox with the Enable access levels for sharing report and dashboard folders turned on and the same folders return in the query but still aren't accessible. Waiting on Salesforce support to see what they can tell me about the folders now.

Update2 Reviewing the results of query I have a sneaky suspicion that one of them is the unfiled public report folder. If you create a report on reports and include the folder the hyperlink for the unfiled public report folder takes you to the Company Information page...

  • could these be folders created by salesforce to hold the administrative reports? Do you see a specific folder called Administrative reports ?
    – Rao
    Oct 2 '14 at 16:18
  • One of the * folders was called "Administrative Reports" but I could access that.
    – Girbot
    Oct 2 '14 at 16:21
  • I do see some * folders too "Name":"*","AccessType":"Shared","Type":"Report", but i do have access to the folder. Did you check to see IsReadonly = true? and what do you see for the type?
    – Rao
    Oct 2 '14 at 16:22
  • Can you also check if "Enable access levels for sharing report and dashboard folders" is enabled for your org, the access level kicks in once you have the feature enabled. To compare different access levels check this doc: help.salesforce.com/apex/…
    – Rao
    Oct 2 '14 at 16:31
  • @rao I've updated the question. No luck I'm afraid!
    – Girbot
    Oct 3 '14 at 9:13

So after a bit of time with Salesforce support it appears these folders are created as part of the original Salesforce org setup but are folders specific to territory management. As we currently do not have territory management activated the folders aren't accessible through the UI but are queryable so you can tell of their existence!

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.