I have created a console app. I have assigned it to a profile (X). I have designed the layout and tested the console layout and I am happy with the way it is laid out. Now when I log in as a user with profile (X) the console is not available from the app drop down list. Have I missed something in the setup to ensure that they can see the console form the app menu.

  • 1
    have you checked the Service cloud user checkbox on the user detail?
    – anmrk
    Commented Sep 20, 2014 at 5:16
  • That did it, thanks, do you want to put it as an answer?
    – Bartley
    Commented Sep 20, 2014 at 11:15

1 Answer 1


Checking the service cloud user check box on the user detail will do the job.

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