1

I have created a console app. I have assigned it to a profile (X). I have designed the layout and tested the console layout and I am happy with the way it is laid out. Now when I log in as a user with profile (X) the console is not available from the app drop down list. Have I missed something in the setup to ensure that they can see the console form the app menu.

  • 1
    have you checked the Service cloud user checkbox on the user detail? – anmrk Sep 20 '14 at 5:16
  • That did it, thanks, do you want to put it as an answer? – Bart Sep 20 '14 at 11:15
2

Checking the service cloud user check box on the user detail will do the job.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.