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I have a User that would like to create a new list view with cases from a certain Queue.

Salesforce allows him to create the list view just fine (i.e. he can see a list of the queues) but when he tries to access the list, he receives an insufficient Privileges error.

I'm guessing the issue is that we have Accounts & Contacts (and therefore Cases) set to Private, but we're opening them up to all users if the Status = Active. I'm also opening up all Cases to users as well.

Any ideas?

Thanks in advance!

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  • So the owd for cases is private, but you have a sharing rule opening access to all case records up? Is the user a member of the queue? – Girbot Sep 18 '14 at 21:42
  • @Girbot He is not a member of the queue, but before we updated the Sharing Settings he could add new list views of different queues without issue. – McD Sep 18 '14 at 22:06
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Please click on Edit beside list view and see if the list view visibility is restricted to the Public group. If it's then it's the expected behavior. https://success.salesforce.com/ideaView?id=08730000000DrYbAAK

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