I have a User that would like to create a new list view with cases from a certain Queue.
Salesforce allows him to create the list view just fine (i.e. he can see a list of the queues) but when he tries to access the list, he receives an insufficient Privileges error.
I'm guessing the issue is that we have Accounts & Contacts (and therefore Cases) set to Private, but we're opening them up to all users if the Status = Active. I'm also opening up all Cases to users as well.
Thanks in advance!