I am trying to accomplish two things with live agent that shouldn't be TOO difficult but I can't find the solution anywhere...
We want to be able to accept credit cards, so we need live agent to NOT save credit card numbers in the transcript for PCI compliance. How would I go about doing this?
We want the agents to be able to click the credit card number in the chat window, and have it populate the card number - because we don't let agents cut and paste. Can anyone point me in the right direction for some code that would accomplish this?
Neither one of these should be a new request - but it seems there are no apps that do anything with this. UGH! :)