Is there any specific allowed file formats on email to case...Can users have any kind of attachments while sending email to case. for example: .exe files,.mov,.avi..

Does Salesforce restrict certain file types on the email attachments while using email to case.. Is this configurable?

I can see the File Upload and Download security options under setup; Does this configuration control the email to case attachments as well?


There is no restriction on file types for email attachments. Any binary file will be accepted. There are file size restrictions, 25MB including including header, message, and attachments.

Source: https://help.salesforce.com/apex/HTViewSolution?id=000005026&language=en_US

Email-to-Case will enforce validation rules. You can use these to enforce specific file attachment types.

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