So with the release of Spring '12, the self-service portal is no longer available for new Salesforce Orgs. Also, it seems that the ability to mark a case comment either public or private is no longer available though the documentation doesn't seem to have been updated to reflect this. I find this strange because even without the self-service portal being available, there is still a need to mark Case Comments as either public or private. We want to implement a customer portal and use this public/private Case Comment functionality to either hide or show case comments. It looks like this is no longer an option and we'll have to create something custom.
Am I understanding this correctly? Are there any workarounds? I have a case opened but they didn't offer much information on what, if anything, could be done.