We want to create a community for field staff and provide them access to the service console.

Since service console is a custom application, I am not able to add it to the Community.

By default, when a community is created, its profile is a "guest user". Hence I am not able to add the custom app's to this profile?

Has anyone come across this type of issue? Is it possible to add the custom app ( service console) to a community?

  • What license are you using? Cases can be accessed using a customer community license. You could also do it with a HVCP license. You won't get the same service console as you have from within Salesforce. See Communities User Licenses for more on the different licenses and links to other User Licenses. – crmprogdev Sep 10 '14 at 13:50

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