Requirement: Lead Unread Notification I have two users, on creation of a lead within two hours if lead is unread a email notification is sent to the owner of the lead. And if the lead is still unread after 3hours a mail notification to the manager is sent.
I have created a Time based workflow, criteria - based on recordtype and isunread != true Time based trigger 1 - Mail owner Trigger 2 - Mail Manager.
Scenario: If Owner Mailing time is suppose 5.00 PM and Owner Mailing time is 5.15 PM
At 5.00 PM, after fulfilling the criteria a mail will be sent to the owner? I hope YES. Will the send Mail to manager will also be sent at 5.15 PM even if the record is edited and changed isunread == TRUE?