2

I have to get the open activities, closed activities on case objects. I am having no idea how to get started with it. Can someone guide me on that.

I know that we have Activities History and Open Activities are there on case Object list but I am not able to access them.

3
  • are you trying to run a report to get the list of open/close activities ? or do you need this in code somehere ? Aug 13, 2014 at 4:56
  • I have to run a report on the basis of open and closed activities classifying them on the basis of Email and phone call, with both incoming and outgoing activities Aug 13, 2014 at 4:57
  • In a comment below, you ask how to do it programmatically, do you just want a SOQL query that will give you this? Aug 13, 2014 at 10:50

2 Answers 2

0

You can do the following to get this..

  • Go to Reports Tab -> Click on New Report
  • Select Activities with Cases report
  • In the report builder screen, use the filters section to Select All Activities , both open and closed
  • Change your report format to Summary and group by Case number if you want
  • add the required columns, Activity Type (phone/email), Status, etc.. from the left panel into the report columns
2
  • Can we do it programmatically Aug 13, 2014 at 9:13
  • Use the following : SELECT Id,Subject from OpenActivities Where WhatId= "required_id" Oct 16, 2014 at 7:56
0

Create the report and add a filter for case id, but leave it blank. Then add a button to your case page layout that calls the report and passes in the case id.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .