I am trying to opt-out of SMS using QueueMO API but getting error. Below is the request and response. Any idea what could be going wrong? Is there any other way to opt-out using REST API? Thanks in Advance.

endpoint - https://www.exacttargetapis.com/sms/v1/queueMO Method - POST

Request : 

  "mobileNumbers": [
  "shortCode": "88769",
  "messageText": "STOP"

Response :
    "errors": [
        "Client, ShortCode, Keyword combination is invalid."
  • What happens when you don't have the preceding "1" on the mobile number? Same thing? – Timothy Aug 12 '14 at 19:15
  • yes same thing. – Ashwin Aug 13 '14 at 21:19
  • Do you have any Text Response or Mobile Opt-In messages set up for that particular short code? – Alex Finger Aug 22 '14 at 14:32
  • Please find the Summary below TEMPLATE TYPE Mobile Opt-In SHORT/LONG CODE 88769 KEYWORD MOZIDO_TEST CAMPAIGN ASSOCIATIONS -- Messages EXTERNAL SOURCE Text 'MOZIDO_TEST' to 88769. SUBSCRIPTION OPTIONS Double Opt-in OUTBOUND RESPONSE Thanks for subscribing! Please respond with y to confirm your subscription. OUTBOUND CONFIRMATION Thanks for subscribing! You will receive approx 20 message(s) per Week. StartSaturday, August 09, 2014 2:05 PM EndNever Time Zone(GMT-06:00) Central Time (US & Canada) * ERROR RESPONSE Sorry, there was an error. Please try again. – Ashwin Aug 25 '14 at 13:20
  • 1
    same issue here. – Andre Leoni Feb 1 '19 at 21:40

It looks like you have a placeholder/sample shortcode; assuming you are swapping this out when making the call, if this is a new shortcode that has not completed carrier review, it is likely the STOP keyword is not configured in the UI.

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