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The standard Primary Skill field value on the Live Agent Transcript is now blank. This started on 7/31/2014. Prior to this date, the primary skill populated correctly. No changes were made in the Live Agent settings on SalesForce or our custom pre-chat form. It looks like the JavaScript API was updated on 7/18/2014. In the latest Developer's Guide, the JavaScript file referenced is older than what is on our deployment page in SalesForce (v29.0). We are currently using v31.0:

our_hostname.salesforceliveagent.com/content/g/js/31.0/deployment.js

I confirmed that v29.0 doesn't make a difference, either.

We think the issue is on the SalesForce side, since it's a standard field that should populate based on the incoming skill. Also note that the skill correctly routes to the agent assigned to the skill.

Any ideas?

Thanks.

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This issue was escalated to SalesForce's R&D team and has been added to their known issues list:

https://success.salesforce.com/issues_view?id=a1p30000000T5RAAA0

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