I am asking this here because I'm having my usual run-around with Salesforce (we do not pay for Premium or "Developer" support if there even is such a thing) and I'd like to know if someone has details.
Some field types you can index with the Unique External ID checkbox, this is known to me.
Other field types (specifically Date and Date/Time, maybe others) users/admins can NOT index on their own... or can they?
That's my question. Is there ANY way (any LEVEL OF SF - we use Enterprise) that end users/admins can index other fields like Dates? Going through the trials of making basic support help you, get you escalated, then getting (not joke) a reference to "talk to the Developer community" is really pushing my buttons.
Sent to Support:
On ACCOUNT, we need the following fields Indexed immediately and ongoing. I will supply you with one sample report that won't load over 50% of the time on one of these fields - they are all Date fields, and are critical for our reporting. Since I cannot make them External Unique IDs (as they are Dates), I need this expedited (not delayed by tons of questions and inquiries). Thank you.
Sample report which only randomly loads - it's ONLY trying to access the last 30 days of records(!).
This is the second case discussing this very same report.
Received from Support days later:
Connection User 07/23/2014 11:18:33 AM EDT
We have developed a new channel for Salesforce customers and partners who have not purchased Premier Success plans to receive answers to their developer support questions and to receive assistance if they have run into a bug or platform issue.
Standard customers and basic partners are being directed to the developer support boards at https://developer.salesforce.com/.
Salesforce technical support staffs resources that now do the following:
1) Ensure all developer support posts receive a response 2) Monitor posts for possible platform bugs and issues not related to customer or partner code 3) Log support cases for confirmed issues and drive to resolution through normal support processes
Please help us educate our customers and partners that they now have a channel available to them that did not exist before. Please help them understand that we will help them and we will open support cases for bugs or issues with the platform.
Salesforce Customers can receive more information about our premier success plans here: http://www.salesforce.com/services-training/customer-support/
Salesforce partners can receive more information regarding Partner Developer Support which gives them the ability to log developer support cases, as well as all the success plans available to partners, here: http://www.salesforce.com/assets/pdf/datasheets/DS_PartnerSupport.pdf
Update 2014-07-25 1030am
Received this response from SF Support when demanding the case be reopened.... hmm. Going to "try this out"... will update when done.
Connection User 07/25/2014 10:02:48 AM EDT
Please do post in the Developer Community and the indexing of your field will be taken care. https://developer.salesforce.com/.
...so, we'll see how this goes: https://developer.salesforce.com/forums/#!/feedtype=SINGLE_QUESTION_DETAIL&id=906F0000000Ad0zIAC