I have created a custom object in my Salesforce Org, I have created a new field in this org with 'External ID' selected.

I presumed that I am able to search via that field in the global search bar in Saleforce however I have tried but no results are shown even though there should be records in the object that match the search string.

Why is this?

Here is the actual record data and the search query reults. Proof of VLAN record Search results

  • Could you possible give an example of a failing search scenario and/or the volume and style of custom object records you are dealing with? (i.e. if you have an external ID on a text field and have loaded 500,00 records this morning, they may still be being indexed!) Commented Jul 21, 2014 at 14:02
  • 1
    The object consists of an ID, VlanNo, IP. An example record would have the following data ID-0001, Vlan101, The VlanNo is the External ID (and is case insensitive). I have only just created this object in my sandbox and there are only 3 records inside it. WHen searching for 'Vlan101' nothing is found. Commented Jul 21, 2014 at 14:07
  • Can you post a screenshot of your "Search Options" settings?
    – PepeFloyd
    Commented Jul 21, 2014 at 14:28
  • Updated @PepeFloyd Commented Jul 21, 2014 at 14:33

1 Answer 1


If I am not wrong, you need to create a tab to be able to search for an object from Global Search. Do you have a tab for this object?

  • I do not have tab for this object, it is merely used as a related list. If it is because there is no tab, could I create a tab but by default have it hidden? Commented Jul 21, 2014 at 14:47
  • Yes, you can set the tab as "Default Off", if you set it to hidden it won't work.
    – PepeFloyd
    Commented Jul 21, 2014 at 14:55
  • I have created a tab and set it to 'Default Off', however I still cannot see the records I am searching for. Commented Jul 21, 2014 at 15:12

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