When a customer creates a new case in our customer portal, our standard web-to-case email template is used to send an auto-reply with general information about the new case.
We use the same email template for auto-replies when customers email our support team directly. The from address in our web2case auto-reply email is our support email that I specified in org-wide emails.
However, when cases are created in the portal, the From address is the customer's email. Any ideas how to update the From address?