What is the best possible way of adding users to Queues and Groups given that there are a number of Queues and Groups and a number of users belonging to them?

  • 3
    This is an ambiguous question. I would edit it to make the scenario more concrete. – Anup Jul 14 '14 at 13:17
  • Are you happy to use Apex code to do this? – Andrew Fawcett Jul 14 '14 at 17:07

Where possible, add roles or public groups to queues, not individuals. That way it's easier to see what patterns of access are allowed. It's also much more efficient to add a person to one group than to add a person to many queues. If your access scheme is well-designed, your groups will have multiple members and will find use in multiple queues.

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