1

What is the best possible way of adding users to Queues and Groups given that there are a number of Queues and Groups and a number of users belonging to them?

2
  • 3
    This is an ambiguous question. I would edit it to make the scenario more concrete. – Anup Jul 14 '14 at 13:17
  • Are you happy to use Apex code to do this? – Andrew Fawcett Jul 14 '14 at 17:07
1

Where possible, add roles or public groups to queues, not individuals. That way it's easier to see what patterns of access are allowed. It's also much more efficient to add a person to one group than to add a person to many queues. If your access scheme is well-designed, your groups will have multiple members and will find use in multiple queues.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.