I am getting an "Insufficient Privileges" error when I try to create a user with profile "Customer Community User",after going to "Enable Customer User" from "Manage External User" on the contact page.

  • Have you checked that you(your user record) have any role on user record?
    – D-Horse
    Jul 11, 2014 at 9:01
  • Any solution to this?
    – Patlatus
    Feb 12, 2021 at 15:54

1 Answer 1


I had this on a trial org's sandboxes. I was able to create community users against "Customer Community Plus" license type profiles, using "Enable Customer User" on the Contact, but I would get this "Insufficient Privileges" error when I tried the same against "Customer Community" license type profiles.

I contacted Salesforce who enabled both "High Volume Customer Portal" and "Lite Portal" licenses on the trial org (which I then matched down to the sandbox).

This resolved the problem for me but your mileage may vary.

BTW, to directly use the standard "Customer Community User" profile with a Digital Experience (community) you must now go to Setup > Digital Experiences > Settings and enable the Allow using standard external profiles for self-registration and user creation preference as covered here.

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