I have a business requirement to allow Customer Community user to see all cases for their account and any child accounts? Is there a way to create 2 sharing sets, or some other option to grant both types of access.
According to Salesforce, this is not supported with the standard Customer Community License. However, they do offer a Customer Community Plus License that is supposed to support manual sharing.
I was able to do this using the Community Settings Sharing Sets as long as the Customer Community user is a contact on the parent account. Was it Salesforce support who told you that? I would actually like to know if there is a document somewhere I can view that shows that. It would help us out a lot. Thanks. The setting you want on the sharing set is