When a SF user creates a case for a particular contact, and check notify check box to the contact person.
It will send the mail from the current logged in user's mail address.
But i want to send mails that case is created to the customer from the mail id firstname.lastname@example.org
Is this possible in Salesforce ?
I have tried email alerts in workflow for this which is a manual process when we can decide the , I have also tried org-wide-defaults when the subsequent reply conversation in mail thread we can have from address as email@example.com.
But i want the first mail when the case is created which will be sent automatically to the customer when the send notification check box is checked from the mail address firstname.lastname@example.org irrespective of any SF user creates that case or any user has logged in.
How to set this system email address ?
Is this option not yet developed ?