We have created a Journey Builder with splits and Update contact Data.
This Journey is triggered by Fire event in automation, and have data in a Data Extension. The splits uses fields form this Data Extension and Update contact Data modifies another fields from this Data Extension:


We can see that the trigger has fired, but the fields have no changes. Why?

Thank you


Are you seeing any errors in the Browser's Developer "Console" or "Network" tab?

Typically looking for 40x or 500 errors in the browser is a good place to start.

If you can share that information, we can dig a bit deeper to resolve this.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.