We have created a Journey Builder with splits and Update contact Data.
This Journey is triggered by Fire event in automation, and have data in a Data Extension. The splits uses fields form this Data Extension and Update contact Data modifies another fields from this Data Extension:


We can see that the trigger has fired, but the fields have no changes. Why?

Thank you

1 Answer 1


Are you seeing any errors in the Browser's Developer "Console" or "Network" tab?

Typically looking for 40x or 500 errors in the browser is a good place to start.

If you can share that information, we can dig a bit deeper to resolve this.

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .