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We need to send same survey email for each event that we receive from our customers.

Example:

John buys new furniture on Ikea for 3000€. We receive this event. We send him loan offer for 3000€ with 150€/month 2 years

John buys sofa on El corte Ingles for 1500€. We receive this event. We send him loan offer for 1500€ with 50€/month 3 years

John buys new car on Mercedes for 35000€. We receive this event. We send him loan offer for 35000€ with 600€/month 6 years

All this events happens on same day.

Right now, if send to same customer 3 email surveys, only first email response is accepted by system. For other responces, we get:

Thank you for responding to our survey. Our records indicate that you have previously submitted a response to this survey. Please click on the button below to return to your email.

How can we configure to accept these 3 responses? Thanks

1 Answer 1

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The ET built in survey functionality is rather limited. I've been faced with a similar problem before. What I recommend is you make your own. Make a landing page to handle your surveys, store the data in a data extension, and you won't have to worry about the survey functionality.

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