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I had a request from client to create a stopwatch within Salesforce. I would like to share what I did, and see if anyone has better ideas.

Scenario: Client wishes to to create a stop watch which will allow them to start/stop the timer during a lengthy process of application process. Sometimes the time is actually wasted on Customer A's side, because the customer needs to gather documentation. Basically, the timer needs to be able to start and stop, and then show the total elapsed time after multiple start-stops. At the end of the process, my client needs to be able to show that, despite the process taking 2 months from start to finish, the company only utilised 1 week to complete the process; the rest of the time was waiting for Customer A to take action on the other side.

This stop watch is to be visible at the Account object in Salesforce.

This is all to be done on Salesforce. I am not a coder by any measure. I am more admin-ish.....

  • What I had Done: Basically, as I am not a coder, I had to use a non-coding method. After consulting with my senior colleagues, here is what we came up with. – canyoucatchme Jun 26 '14 at 23:20
  • Below I outline the general steps of what I did: – canyoucatchme Jun 26 '14 at 23:22
  • 1 - Create a separate custom object called Timer. – canyoucatchme Jun 26 '14 at 23:23
  • 2 - In the new object, create new fields: 'Start time' and 'End Time' (Both Datetime fields) – canyoucatchme Jun 26 '14 at 23:23
  • 3 - Create a master-detail relationship: Account (Master) to Timer (detail) – canyoucatchme Jun 26 '14 at 23:23

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