On our experience cloud site there is an embedded google map location which throws this error everytime we open it. That map was already working earlier but now it started to produce this error in the past week.

An internal server error has occurred

An error has occurred while processing your request. The salesforce.com support team has been notified of the problem. If you believe you have additional information that may be of help in reproducing or correcting the error, please contact Salesforce Support. Please indicate the URL of the page you were requesting, any error id shown on this page as well as any other related information. We apologize for the inconvenience.

Thank you again for your patience and assistance. And thanks for using salesforce.com!

Error ID: 1723691009-44060 (-1685232593)

I've already read through everything about gacks, and also opened a support ticket, so now I'am waiting for an answer and while waiting I opened this thread so I can help fellow developers who encounter a gack. If there is anything else I can do please let me know.

Another way is to post your experience on Stack Exchange. You can post the gack ID and stack trace ID, along with information on how it was that you encountered our lovely message. We will be able to find it there when doing our investigation.

2 Answers 2


I am currently experiencing the same bug, I dont know when it started and I dont know how to fix it.

The only thing I know is that it works in the partial and dev orgs. Only in the production environment it has an error (At least on my side).

After searching the code, I found something interesting. When you use lightning-map it adds an iFrame to the site. Depending on whether you are in production or in a development org, the following url is used in the iFrame:

Hint: In the documentation of the lightning-map you can see that the site "maps.a.forceusercontent.com" is mentioned. That means the URL belongs to salesforce, but i dont understand why the port number is used in the iFrame. Documentation: https://developer.salesforce.com/docs/component-library/bundle/lightning-map/documentation

When you open the link from the production, you get the same error message.

If you decide to add the query parameters "&region=US&language=en-US" to the link, then it will work (https://maps.a.forceusercontent.com:443/lightningmaps/mapsloader?version=244&resource=primitiveMap&region=US&language=en-US).

Simply changing the .a. to .b. at the beginning will also make the map work (https://maps.b.forceusercontent.com:443/lightningmaps/mapsloader?version=244&resource=primitiveMap).

I do not know if this information is helpful, but I wanted to mention it.

  • 1
    The bug was fixed for me. There was no action on our part, Salesforce must have patched it in the background.
    – Anton P.
    Nov 9, 2023 at 8:39
  • 1
    Thank you for the answer! The issue was fixed for us too. Nov 9, 2023 at 13:50

The issue you faced was a multi-customer issue. The GACK -1685232593 points to java.lang.NullPointerException and the Salesforce Product team has filed a bug #W-14417472 internally to fix the issue.

The bug fix was rolled out on Winter'23 Patch 13 release(246.13). You can monitor the release for your instance on https://status.salesforce.com/

  • 2
    Thank you for the answer! The issue seems to be resolved! Nov 9, 2023 at 13:50

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