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We've licensed Shield and this comes with Analytics Studio included. By following the Trailhead for Event Monitoring Analytics, when you create a new dataset, you should see three options

  • CSV File
  • Salesforce data
  • External Data

But I see only CSV File. How do I see the other options?

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1 Answer 1

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This problem only occurs if you turned on Event Monitoring / CRM Analytics before Winter 20 (which was true in our org). See SFDC Help Enable Data Sync and Connections

Resolve this by going to Settings > Analytics > Settings and checking the box Enable Data Sync and Connections.

  • It takes a very long time for the Save to occur and you may see an error about a developer api name that you can ignore. You may need to refresh the page a few times to verify that the change "stuck".

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Once complete, if you create a New Dataset, you will see the expected options:


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