I have a standard approval process that needs to be approved by external users (experience site). When the approval process is kicks-off, an email is sent to the approver. I am merging the field on the email template {{{ApprovalRequest.External_URL}}} which looks like:


However this takes the user to the classic site, not the lightning site.

Classic enter image description here

Lightning enter image description here

Is there a merge field that will take the user to the lightning experience in the site? Do I need to create a special type of page in the site that with host this approval item?

  • Did you ever find a way to do this?
    – Travis
    Commented Oct 31, 2023 at 20:33

1 Answer 1


If anyone else runs into this here is how I fixed it. I created a custom label and stored the URL for the community there. https://abcdefg.sandbox.my.site.com/abc then in the email template I call the custom label and add the rest of what I need to the end of it. So here is what I have in my template.


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