I'd like to make the object "Return Order" searchable in Salesforce Einstein global search. enter image description here Currently, I have access to two other Sandboxes where this type of search is possible, but in production it isn't. I think it could be a access permission problem, but if I look at my type of profile it seems I have full permissions on the object. Profile's object permissions

From the Object Manager, on Return Order, I can view and modify the Search Layout Search Layout from Object Manager

But in Setup -> Einstein -> Einstein Search -> Search Layouts I cannot see the search layout

Search layout from Einstein Search Layouts

I think that's the problem that doesn't allow me to make the object searchable from Global Search.

Where could I search for the problem? Could this be an authorization problem? I'm sure this kind of search is possible, because I tested it in another sandbox, but I didn't find any difference in the two environments and I don't know where to search.

  • Are you a system admin? I can see 'Return Order' under Einstein Search.
    – Vinay
    Sep 7, 2023 at 16:55
  • Yes, I am, but I noticed that the problem was caused by the field "Tab setting" set to "Hidden tab". I changed it and solved the problem Sep 8, 2023 at 7:20


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