3

I want to monitor chat conversation and want to check and store at admin side. so admin can see who doing chat to whom and archive the conversation

Thanks

2 Answers 2

5

If you're referring to the Chatter Messenger feature (https://help.salesforce.com/apex/HTViewHelpDoc?id=collab_chat_using.htm&language=en_US), the chat messages are not supported in the SObject API, or any other API.

4

Don't expect this any time soon. Chatter Messenger will be unsupported in Spring '17, and is not available in new orgs created after Spring '16.

Chatter Messenger: Retiring in Spring ’17

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