Steps to recreate:

  1. Create a Briefcase configuring the following Objects; Asset, Location and Work Order. Perform "Run As User" test to verify records exist
  2. Login to Salesforce Mobile, while online, choose "Offline App" from the App Launcher, navigate to "My Offline Records"
  3. Wait for Briefcase to sync Objects
  4. After syncing completes, click on "Assets" and select an Asset record from the list.

Expected Result: Asset is displayed

Actual Result: NOTE: Error occurs regardless if iPhone is online or not. Error: "Looks like this object isn't configured for offline access. Your admin can help with that" enter image description here

1 Answer 1


You will have to create LWC view actions for the object you have added in briefcase to view offline. The mobile offline starter kit offers the LWC quick action sample which you can use. Please refer to this link for more details https://help.salesforce.com/s/articleView?id=sf.salesforce_app_plus_offline_code.htm&type=5

You must log in to answer this question.

Not the answer you're looking for? Browse other questions tagged .