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In Console App, when I open Account and then open any case inside it, the active case tab is Bold and the case number is truncated. I wonder it happened with recent release of salesforce couple of days ago.

Is there a way to turn off this settings or customize it? Since these are standard tabs.

PFB screenshot for ref:

Active Case Tab

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Active other tab - case number is completely visible

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It's not currently possible to change the Tab titles in the Console without customisation. There is an open Idea available to vote on if you'd like to:

Change tab titles in service console

Unfortunately I doubt this will address the truncation of the tab, as this is controlled automatically by Salesforce as part of the console.

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  • Could you elaborate on customization ? Business is having hard time to identify cases especially if they are on call. They need to hover or focus on another tab to just see the number.
    – Sharath Jallu
    Jun 16 at 4:08

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