I need a specific case (here: Queue) owner to fill a field when the case is reassigned back to another owner.
In other words: We get a case via email. We fill out the necessary fields and then transfer the case to a developer queue. These developers don't take over ownership but rather work inside the queue. After the solution they have to fill out a specific field before they can reassign the case back to the service rep.
My VR so far:
AND( NOT(ISBLANK(Errorresolution_Firefighter__c)), $Profile.Id = "XYZ" )
But nothing happens no matter who get´s the case. What did I wrong?
Kind regards. Alex