We are trying to send survey via SMS to subscribers.
So, we define survey and keywords on
Mobile - MobileConnect - Vote/Survey. After finishing the configuration, we have clicked
Send, but nothing happens.
We we did same configuration on
Email - Interaction - Triggered SMS (we set different keywords!). Here, when we click
Send, it sends first step of survey. But, when we have responded to survey(by sending keywords), we received
The keyword you specified was not recognized.
When we respond with keyword of
Mobile - MobileConnect - Vote/Survey, it was received by system successfully.
Long number is the same for both of them (MobileConnect and Triggered SMS). We did not find out how to define short number...
Can you explain what is the difference between Vote/Survey vs Triggered SMS?