When I change the Automated Case User from Platform Integration User to a custom User. The Case Settings within Email-to-Case (Routing Address) are no longer applied, i.e. Case Origin, Case Priority, and Case Owner
2 Answers
Does the user your changing the automated case user to have access to the inclusion record type?
I hadnt given the new Automated Case User access to the Case Record Types. Once I updated the user - it worked. https://help.salesforce.com/s/articleView?id=000386341&type=1