Chatter Answers - Is it available for Salesforce Platform edition


2 Answers 2


From the documentation:

Chatter Answers is available in: Enterprise, Developer, Performance, and Unlimited Editions.


So no, it is not available. Among other reasons, it requires Cases.


According to Salesforce Communities - License Features, Communities aren't available at all for Group or Professional Editions. In How to Select the Right Sales Cloud Edition, According to page 2, Chatter Answers is available for Customer Communities, Customer Plus Communities, and Partner Communities; all of which are require an additional license. Finally, that document also indicates those Communities are only available for Enterprise and Unlimited Editions.

To be safe, check with your SF customer service rep to verify this as things seem to change frequently.

  • That doesn't answer the question. Platform edition is something different. Please do research before providing an answer. A Google search for "salesforce platform edition" gave me this: salesforce.com/crm/editions-pricing-platform.jsp Commented Jul 11, 2014 at 2:00
  • Odd, what I see on that page is pricing bundles built around either Force.com Enterprise Edition or Force.com PXE Edition. Linked from that page is How to select tHe right PlatForm subscription gives a more detailed comparison. If built around Enterprise Edition, it would appear that the research I did provided an accurate answer, but as we all know, SF is constantly evolving, thus the advice to check with a customer service rep. Go chastise someone else.
    – crmprogdev
    Commented Jul 11, 2014 at 14:59
  • Cal, you're dangerous here because you answer questions, but you don't know what you don't know. I'm serious. I'm not chastising - I'm telling another user that his answers are sometimes low quality and demonstrate lack of knowledge. There are plenty of us who know what platform edition is. If you don't know something, don't answer it. Plain and simple. Commented Jul 11, 2014 at 16:05

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