What is wrong with my formula am getting the following error:
IF((AND(ISPICKVAL(STATUS, "RESOLVED")))'&&'((CREATED_DATE - LAST_UPDATE))>48)
Warning Error when encoding row-level formula: Syntax error. Missing ')'
you've used both AND as well as &&, any one is enough, you can give a try to either
AND((ISPICKVAL(STATUS, "RESOLVED")),((CREATED_DATE - LAST_UPDATE)>48))
or
(ISPICKVAL(STATUS, "RESOLVED"))&&((CREATED_DATE - LAST_UPDATE)>48)
IF(AND(ISPICKVAL(STATUS, "RESOLVED"), (CREATED_DATE - LAST_UPDATE) > 48), "Action Required", "")
can you please check this one?