I am looking for a way to capture the number of incoming chats we get per hour for a particular month. For example : The number of incoming chats per hour for the month of November. Is this achievable through the chat transcript report type or via any other way ? Business requirement : This is required for audit purposes.
So, I don't have firsthand experience of chats myself (assuming they're the ones described here), but if they have a "Created Date" field, that seems the most promising direction for reports.