I have Autolaunched Flow, I am launching flow from the Einstien chatbot. This issue started since last 5 days. Earlier it was working as expected. And there are no changes in OWD, Profile. OWD is

  • Public read/write(Default Internal Access)
  • Private(Default External Access)

And with these same sharing settings, this is working in Production, but the issue is in Sandbox. Here is the issue: When I am starting Bot, the flow getting failed with the below error:

enter image description here

Find one LiveChatTranscript record where

Id Equals {!Routable_Id_Input} (5707d000000gW1fAAE)

Failed to find record.
Error Occurred:

This error occurred when the flow tried to look up records: SELECT LiveChatButtonId, Id FROM LiveChatTranscript WHERE ((Id = ^ ERROR at Row:1:Column:34 sObject type 'LiveChatTranscript' is not supported. If you are attempting to use a custom object, be sure to append the '__c' after the entity name. Please reference your WSDL or the describe call for the appropriate names.. You can look up ExceptionCode values in the SOAP API Developer Guide.
  • Do you have the User perm: "Chat User" enabled and Einstein Reply Recommendations Jan 12, 2023 at 14:51
  • I would like to know if you were able to identify the problem?
    – sf dev
    Jan 16, 2023 at 14:46
  • @sfdev No, still not able to resolve this. Swetha, Your solution will not work for me. My chat is on a public website, and for the guest user, there is no permission called "Chat User".
    – herr
    Jan 16, 2023 at 16:43

2 Answers 2


I was able to fix the issue by changing Basic bot user to Custom user having System Administrator profile. I got the answer in trailhead forum and worked for me. You can try the same and check if it solve the issue in your scenario.



Thank you so much @sfdev, you saved my day.

I am just adding this answer for those who are not familiar with Bot settings, as I had taken the time to find out the settings suggested by @SfDev.

Open the Einstein bot

-> Select the Overview from the Dropdown in the top left corner enter image description here

-> Notice the box "Bot user" and update the

"Bot performs action as" - Custom chatbot user (Recommended option)

And Select any user name with System Admin Profile, as attached in the screenshot:

enter image description here

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