I am setting up Email Services in Salesforce. I have created an Apex Class which performs a logic and have created a new Email Service Address as well.
When, I send an email to the new Email Service Address, the logic written on the Apex class is triggered on Salesforce and it works correctly.
Now, I don't want my users to keep on using the huge Email Service Address generated by Salesforce so, I was trying to create Email Forwarding in my Organization's Gmail box, as per the documentation for Email-2-Case : https://help.salesforce.com/s/articleView?id=000381055&language=en_US&r=https%3A%2F%2Fwww.google.com%2F&type=1
Now, as per the document's Step 12, I should see a new Case created in my Salesforce org but that is not happening as a result of which I am not getting the Verification Code.
I am not sure how to make this work.