I am working in an unfamiliar Production org and an associated Sandbox org. This is my first project in them. I have admin privileges and I am also a Service Cloud user.
In their Production org, I can view a Case and edit it. As expected, if I switch between Lightning UI and Classic UI, I can view and edit the Case record in either UI, in Production.
In the Sandbox org, I can view and edit the Case in Lightning UI. But not Classic! If I switch to Classic UI, I can see the Case listed on the Cases tab in the recent records. But - if I click on it, UI displays the standard classic "Insufficient Privileges" error page!
What are some things that could cause this?
My only idea is that something in the Page Layout in the sandbox, but not in Prod, renders only in Classic, and I lack access to that element. Lightning displays the Case on a Lightning Record Page app that includes a "Details" tab, so the Page Layout is involved.
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