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I need the clarification on creating a flow for the below scenario.

I hope this flow needs to create with "Pause" element. That's the reason I tried with Scheduled triggered flow. But am not aware where I did the wrong and why its not triggering properly. please anyone guide on this.

Scenario :

Object : Case

Fields :

Status - > New, Pending, Escalated, Working for Review

The Scenario was,

  1. If the Case status is New and the duration of that New status was 2 hours means --> A email alert should sent to Case owner 1

  2. If the Case status is Pending and the duration of that Pending status was 3 hours means --> A email alert should sent to Case owner 2

  3. If the Case status is Escalated and the duration of that Escalated status was 4 hours means --> A email alert should sent to Case owner 3.

  4. If the Case status is Working for Review and the duration of that Working for Review status was 4 days means --> A email alert should sent to Case owner 4.

Note : Duration means --> Its the time calculation of status update and we don't having the duration field on case object ( For example : The New status updated on 2 hours before from the current timing)

enter image description here Any one please guide me to complete this flow.

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    the normal way this would be done is via Record-triggered flows with scheduled paths, not with Pause element.
    – cropredy
    Commented Dec 14, 2022 at 21:47
  • Any reason why you can't use Escalation Rules?
    – sfdcfox ♦
    Commented Dec 14, 2022 at 22:33
  • @sfdcfox - even better, I always forget about these
    – cropredy
    Commented Dec 15, 2022 at 2:52

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