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I added the standard field 'Parent Case' to the Compact Case Layout but I dont see it on the Highlights Panel. I am sure I am pointing to the right Layout, because I can see the other fields been added or removed.

I checked the Field Level Security, and the Parent Case is visible by all profiles.

Any ideas?

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In the compact Layout always 1st field not visible in the highlighted panel

See the below example: enter image description here

Record detail Page: enter image description here enter image description here

In your case change the field order in compact layout then you can able to see the parent case field in the highlighted panel.

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  • Thanks @Ankaiah Bandi, it is very weird how this works, but it solved my issue.
    – Lut
    Commented Nov 30, 2022 at 21:40

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