We currently have a Einstein bot enabled in one of our community. We have set Auto greeting on the Chat button that is associated with the Chat bot and also configured a generic auto greeting on the Chat Agent Configuration as well. But when a customer tries to get connected with Agent different Greetings are shown in the screen in different scenarios. Below is the sreenshot of the Chat agent configuration, since we have the chat button configured with Auto greeting I was expecting that greeting to be shown all the time

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Can anyone please tell me why I am seeing a discrepancy. Any help is greatly appreciated

  • The screenshot of the Chat agent configuration that you mentioned in the question is missing. Please re-attach. Also, share the details of different Greetings that are shown to understand the expected Vs actual. Thanks
    – Swetha
    Dec 26, 2022 at 12:23


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