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I've had a few customer layouts with the attached gone missing, any ideas where this maybe setup? It's not happening to all customers just a few, and no one has changed any settings.

With Case FlowMissing Case Flow


As you can see from the first image (RED arrow), the tabs are there but with the second image (Orange arrow) the tabs have disappeared. This only happens with some customers, in the cases option.With Flow TabsWithout Flow Tabs

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    Can you please elaborate more ? The picture does not indicate clearly what is missing ! Draw a circle or an arrow for some one to understand! Nov 21, 2022 at 14:52
  • Welcome to SFSE. Please take a moment to read How to Ask and take the tour. Please don't use Answers for additional detail - instead edit your post to include it. Your post mentions Flow but in your screenshot you are pointing to the Path feature, which is not a flow. Please clarify what is specific feature you mean. If this is a Path, have you checked the documentation? Nov 21, 2022 at 15:23

1 Answer 1

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  1. Kindly Check if the user's in profile or permission set is there Read/Read+Write access to the Status Field on Case
  2. Also do check the Page Layout assignment to the profiles of the user who are not able to view the status path tabs on the case page layout.
  3. Since Even if user has access to the status field but you may have assigned a different page layout which does not the case status path tabs in it ,to the user's profile

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